Can the AI answer as my assistant and take a message when I am not available?
Yes. Change the agent's greeting and prompt, and give it the Ask and Save tool.
- Set the greeting to say you are not available, introduce the AI as your executive assistant, and ask for the caller's first name.
- In the prompt, say that any time it speaks with someone it must capture their information and take a message.
- Turn on Ask and Save so it collects the caller's name, email and phone and saves them to the contact.
- Add a workflow to send an SMS to you, to the caller, or both, with the message.